SOL Networks Ltd (Social Discovery Group) in Malta, is looking to recruit a Customer Support Representative (Night Shift) to join their team on a full-time basis.


Schedule:

• 8 pm – 8 am (2 Nights on – 2 Nights off).

Responsibilities:

• Provide full premium customer support to our VIP Clients Customers (via Helpdesk, Messaging, and live support to include Chat and Phone);

• Respond promptly to Customers' inquiries (technical, with payments, etc.), handle and resolve customer complaints;

• Indirect sales to provide customers with full information regarding our services (general information, how to use, set up, pay, etc.);

• Maintain records of customer interactions and transactions, record details of inquiries, comments and or complaints;

• Communicate and coordinate with internal departments (including remote offices as needed);

• Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement.

Requirements:

• 2 years of experience in the US or UK Customer Call Center Environment;

• Experience working night shifts is a must.

• Excellent Communication skills, Verbal and Written, with a strong emphasis on Customer Satisfaction;

• Ability to make quick decisions, resolving issues effectively and efficiently are essential;

• Team Player - “ Can Do Attitude”;

• Ability to work under pressure with the ability to multi-task and prioritize work within deadlines;

• Flexible for backup support on occasion or as needed;

• Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers.

What’s being offered?

• A convenient night shift schedule from 8 PM - 8 AM (GMT+1), 2 days on / 2 days off. 
• A comfortable office with snacks and goodies.
• The opportunity to sharpen your skills in high-quality international customer service
• Participation in informative seminars about the latest trends in Art & Technology
• Our own line of branded clothing and accessories with corporate logos for various occasions (welcome pack, a gift after the probation period, for professional holidays and corporate parties)
• Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc