Customer Support Agent
Удаленная работа
CUSTOMER SUPPORT
Our projects here at Social Discovery Group are expanding rapidly and we are currently seeking a Customer Support Agent to join our customer care dream team on a remote-work basis. We work with exciting and vibrant platforms such as dating sites, chat and streaming applications, as well as travel sites. This is a unique opportunity to communicate with international customers from all around the world!
Are you the perfect candidate? Check here!
- You are fluent in English (other languages would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic and never hesitant to show initiative
- You have a ‘can-do’ attitude and you believe that ‘everything is possible’
- You can provide an outstanding quality service
So what is this role all about?
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
What’s being offered?
- A convenient evening shift from 3 PM - 12 AM (GMT+3), 5/2 with days off during the week
- Remote work from the comfort of your home
- The opportunity to sharpen your skills in high-quality international customer service
- Participation in informative seminars about the latest trends in Art & Technology
- Our own line of branded clothing and accessories with corporate logos for various occasions (welcome pack, a gift after the probation period, for professional holidays and corporate parties)
- Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc